Need Help?

Having trouble? Review our FAQ, and let us know how we can assist you using the form below.

Frequently Asked Questions

The courses are intended for people from diverse backgrounds, professions, and age groups. They are primarily intended for planning, design, and urbanism professionals and enthusiasts, who want to learn more about urban mobility.

For each course, you can find a specific recommendation on its main page. We suggest following this advice, but you are welcome to complete the courses at your own pace. Additionally, if you choose to go down the rabbit hole of additional suggested readings, the courses can easily be a full-time gig!

 

You can enroll at any time. You can start learning as soon as you enroll.

 

There are no prerequisites. Our courses are open to everybody. The course is in English with full subtitles and transcripts for all videos.

 

Quizzes are graded automatically. For most courses, the final assignment is not submitted nor graded. Our goal is for you to share your design with your community. A good place to post your final assignment for feedback is in on your social media channels.

However, some select courses utilize peer review. If this is the case, the submission and review procedure will be explained within the course.

 

If it is taking a long time to find a peer, please let us know via the contact form below and we will find a solution.

Certificates

If you already purchased a certificate before completing the course, you can download it from the course’s main page or your account page.

Otherwise, you have to purchase a certificate for the course. Once you complete a course, you will have an option to buy a certificate. Just go to the course page, and press the “Purchase Certificate” button next to the “You’ve earned a certificate!” message.

First, make sure you’ve completed the entire course. Your progress bar on the course page should be 100%. Make sure that all lessons and modules are marked as complete (be sure to click the “Mark Complete” at the end of each lesson and module).

Once all the lessons under “Course Content” at the bottom of the course homepage have a small blue checkmark, then the “Download Certificate and “Purchase Certificate” options will be available to purchase from the top of the homepage of the course.

You can also find the certificate on your “My Account” page.

First of all, you don’t need to purchase a certificate. Anyone has full access to the course’s materials without cost. You are welcome to complete the course for free.
If you want to earn a certificate upon completion, you will need to pay it. Then, you can share and showcase your new skills. We try to keep the certificate price as low as possible.

Our courses are free and we maintain them as such to keep knowledge open. Certificates are administrative we thus charge a small fee. While there is not a formal process for financial aid for the certificates, stay tuned to the EIT Urban Mobility newsletter (you can subscribe at course checkout) because there will be promotions for discounted or free certificates at specific times during the year.

Technical Issues

Been there, done that. Passwords are the worst 🙂

You can reset your password. Just go to the website’s main page, and press on Login on the top right corner. A login page will popup. Below the password field, there’s a link: “Lost your password?”. There, you can fill up your email and receive a new password within minutes. If you don’t receive an email, check your spam folder.

Don’t know your old password and want to change your password via email? Logout first, then use the “Lost Your Password?” link when you Login again.

Still having issues? Contact us using the form below, and we’ll get you sorted out.

 

In some cases the email has landed in people’s “junk” mailbox. Please check there first. If you do not see the email there, contact us with the form below. From the admin side, we can: (a) can give you a temporary password, which you then change after logging in, or (b) send you a new link to reset your password.

The Designing the Cycling CityMethods for a People-Centered Design ProcessUnderstanding Cycling in Europe, and Free Visualisation Tools for Urban Mobility Planning courses have moved to this new Urban Mobility Courses platform, which will offer these and more courses and learning opportunities in the future.
 
In order access your prior course now, login at https://urbanmobilitycourses.eu/my-account. The following determines your login credentials:
 
  1. Are you enrolled in the Designing the Cycling City course by Humankind? Then use your login that you have for that course on the new Urban Mobility Courses platform.
  2. Do you NOT have a Designing the Cycling City course account? Then, use your login credentials for the other course you are enrolled in. If you are enrolled in both Methods for a People-Centered Design Process and one of the Free Visualisation Tools for Urban Mobility Planning courses, use your login Methods for a People-Centered Design Process on the new site.
  3. Have you updated your password since May 2nd? In this case you will use your old password that you had on May 2nd.
We have moved course progress over to the new platform as of June 7th. However, if you notice you are missing something, have trouble logging in, or have any questions about the platform, send us a message via the contact form below and we will help you fix your issue.

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